Privacy Policy – Savea Bay City Manila Mobile App
Savea Bay City Manila values your privacy and is committed to protecting your personal data in
compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules
and Regulations, and related issuances of the National Privacy Commission (NPC). This policy
explains how we collect, use, store, and protect your personal information when you use the
Savea Bay City Manila mobile app.
Scope and Consent
By accessing or using the Savea Bay City Manila mobile app, you acknowledge and agree to the
collection and processing of your personal data in accordance with this Privacy Policy and RA
10173. This policy covers all users of the app who are natural persons residing in or outside
the Philippines whose personal information is processed by us.
Collection of Personal Information
In compliance with Section 16 of RA 10173, we collect personal data through lawful and
transparent means for specified and legitimate purposes. The types of information we collect
include:
- Full name
- Contact details (mobile number, email address)
- Booking and transaction details
- Service preferences
- Device and usage data (IP address, operating system, app interaction)
We may also collect any additional information you voluntarily provide when using specific
services or features in the app.
Purpose of Processing
Your data is collected and processed only when necessary and for the following legitimate
purposes:
- To process and manage room bookings
- To facilitate secure payments via third-party gateways
- To respond to inquiries and provide customer support
- To personalize your in-app experience
- To communicate hotel updates, services, and promotional offers (with your explicit consent)
- To comply with legal and regulatory obligations
We will not use your data for any purpose other than those stated without obtaining your further
consent.
Data Sharing and Third Parties
Savea Bay City Manila does not sell or trade your personal data. Your information may be shared
only with:
- Authorized hotel staff and departments
- Third-party service providers (e.g., payment processors, IT service vendors) strictly for
the purposes stated above
- Government authorities or regulators when required by law
All third parties are contractually bound to protect your data and process it only according to
our instructions and within the scope of our agreement.
Data Protection Measures
In accordance with Sections 20 and 21 of the Data Privacy Act, we implement appropriate
organizational, physical, and technical security measures to ensure the confidentiality,
integrity, and availability of your personal data. These include:
- Data encryption
- Secure Socket Layer (SSL) protocols
- Access control and user authentication
- Regular security audits and updates
- Staff training on data privacy obligations
Rights of Data Subjects
Under RA 10173, you have the following rights as a data subject:
- Right to be Informed – You have the right to be notified about how your
data is collected and processed.
- Right to Object – You can object to processing, especially for marketing
purposes.
- Right to Access – You may request a copy of any personal data we hold about
you.
- Right to Rectification – You may request correction of inaccurate or
outdated information.
- Right to Erasure or Blocking – You may request that your data be deleted or
blocked from further processing.
- Right to Data Portability – You may obtain your personal data in a
structured and commonly used format.
- Right to Damages – You may claim compensation if your rights are violated.
- Right to Lodge a Complaint – You may file a complaint with the National
Privacy Commission.
Requests may be sent to our Data Protection Officer using the contact details below.
Data Retention
We will retain your personal data only for as long as necessary for the fulfillment of the
purposes stated above or as required by law. Once the data is no longer needed, it will be
securely disposed of or anonymized in compliance with NPC Circular No. 2022-01 on data retention
and disposal.
Cross-Border Data Transfers
If necessary, your information may be processed or stored in servers outside the Philippines. In
such cases, we ensure that adequate safeguards are in place in accordance with Section 21 of RA
10173 and NPC guidelines on cross-border data transfers.
Updates to this Policy
We may revise this Privacy Policy from time to time to reflect changes in the law or services.
Any updates will be posted through the app or on our official website. Continued use of the app
constitutes your agreement to the revised policy.
Contact Us
If you have any questions, requests, or complaints related to this Privacy Policy or your
personal data, you may contact our:
FAQ
