Our Best Available Rate is subject to the prevailing discount during the time of booking based on allocation and room availability. This is subject to change from time to time.
Fraud Control Policy: For all credit/debit card transactions including third party, guest must present the actual (physical) card used (credit or debit), a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the card owner. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in. Same policy will apply for direct payment through Paypal account.
Please see terms and conditions for cancellation policy.
INCLUSIONS:
- Free Breakfast: The room includes complimentary breakfast based on paid occupancy and can only be availed by registered guests in the restaurant (dine-in). Any excess will be charged accordingly.
- Free Wi-Fi
- Free Gym Access
- Free Use of Swimming Pools
- Pool Access Room Advisory - The room is designed for adults. If traveling with children, a waiver must be signed upon check-in.
Room rates on December 31, 2026 (New Year’s Eve) & February 5, 2027 (Chinese New Year) stay date includes common buffet dinner. A minimum of 2 persons and 4 persons for Family Rooms and Two-Bedroom Suites. The extra person is required to pay for the dinner in order for the resort to guarantee the room booked for you. To add the extra person, click the "TRANSFER AND ADD-ONS" window before completing your booking and payment.
Dinner Rate:
- December 31, 2026 at Php 1,647 net per person (prepaid rate)
- February 5, 2027 at PHP 899 net per person (prepaid rate)
Child Policy:
- 0 to 4 years old : Free of Charge - sharing meal & existing bed (Max 1 kid allowed per room) excess kid (s) should pay an extra kid charge.
- 5 to 9 years old : Can share room with the parents but should pay extra kid charge.
- 10 Years old and above : considered adult and should pay extra person charge
Transfer Services via Caticlan Airport is Exclusive for In-House Guests of Henann Resorts;
Note: Additional Php 150.00 if foreign national IDs.
• Room with availed transfer: Please notify us of your complete flight details (date, flight number, time, and airport name) at least two (2) days prior to arrival; otherwise, transfer cannot be provided even if you have paid for it. Payment for the unused transfers will be forfeited and can not be refunded or converted to other resort services.
• Room without transfer: Additional transfers must be arranged at least two (2) days prior to arrival. No confirmation, no arrangement policy. Airport authorities require us to submit a list and does not allow us to accommodate you if advised on the day of your arrival. Otherwise, you will be accommodated by other transport services, where you will be mixed with guests from other resorts, and several stops are inevitable.
• Transfers via Caticlan: Upon your arrival, please proceed to the transfer booth located outside the arrival zone and look for the Henann signage. Henann staff will assist you from this booth, as they are not authorized to enter the arrival area. You will then embark on a brief 10-minute drive to the Henann Welcome Center, followed by a boat ride to Cagban Port. From Cagban Port, a van will transport you to the resort. The total journey time is approximately 50 minutes to an hour. Transfers operate from 5:00 am to 9:00 pm. Flights outside these hours won't be served by the transfer service. The transfer isn't private and may include guests from other Henann properties. If arriving from Kalibo Airport, you'll need to arrange your own transfer to Caticlan and then head to the Henann Welcome Center near Caticlan Airport departure area, a short 3-5 minute journey. For departures, the resort pick-up is scheduled 3 hours prior to your flight's departure time.
Prepayment: Full prepayment is required to confirm your reservation. This is nonrefundable.
Modification: Not Allowed
Rebooking: Not Allowed
Cancellation: Not Allowed
Card Fraud Control: For third party credit card transaction, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in. • AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the cardholder is physically present at the resort with the credit card used and at least two (2) valid ID’s.
HOTEL POLICIES:
•Booking Confirmation: The reservation is considered confirmed when you receive a confirmation voucher thru email containing the reference ID. Present this together with a valid ID upon check-in. NO VOUCHER, NO CHECK-IN.
•Booking Cancellation: Cancellation is not allowed. This booking is 100% confirmed once paid.
•Cancellation caused by Acts of Nature & National Events: The resort will not be held liable for services not rendered or for any loss or damage due to natural calamity, flight or boat transfer cancellations due to bad weather condition and national events. If a booking was cancelled by the client because of force majeure, there will be no refund but is re-bookable to a new tour date within 30 days subject to room availability and rate difference if any.
•Cancelled/Diverted Flights: The resort is not responsible for cancelled flights due to aircraft problems, cancellation will apply. If an airline diverts their flight to Kalibo Airport and guest decide not to take it, cancellation policy still applies. For Caticlan flights diverted to Kalibo, the airline will be responsible to provide the land transfer arrangement.
•Check-in and Check-out Policy: Check-in time is at 3:00 pm and check-out time is at 12:00 noon. Early check-in or late check-out will depend on room availability and with corresponding charges.
•Child Meals & Transfers: Child meals and transfers are not included in the room breakdown. Request for transfer should be pre-arranged after booking otherwise, no transfer will be provided. While request for meals shall be directly settled at the resort. In order to avail of the child rate, guest must present a passport or birth certificate reflecting the age of the kid during reservation and at the front desk upon check-in. Otherwise, adult rate will apply.
• Corporate Card Policy: For corporate credit card transactions, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver's license, etc.) from the credit card owner or from an authorized signatory. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in.
•Credit Card Policy: Credit card used in this transaction must be presented at the resort upon check-in otherwise booking is considered unpaid and will be required to make a new payment before they can check-in. Charge-back brought by this is subject to a processing fee of Php 500.00 per booking plus corresponding service fee of 2.8% from the total payment if request is submitted 60 days after payment was made. For third party credit card transaction, guest must present the actual physical credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver’s license, etc.) from the credit card owner. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in. • AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the cardholder is physically present at the resort with the credit card used and at least two (2) valid ID’s
•Card Fraud Control: Third party credit card transaction is not allowed. Non-compliance will have to make a new payment upon check-in based on existing website rate.
•Visitor Policy: Registered guests only are allowed to be on the guest floors and to access the resort's facilities. Unregistered guests / visitors accessing the restricted areas will be charged accordingly.
•Pets are not permitted on the hotel premises.
•Extra Person: For additional charge, please call +63 2 353-7777 or email
[email protected] for further assistance..
•Incidental Deposit: Incidental deposit of PHP 2,000 or higher through Credit Card (depends on the room category booked) per room per night is required upon check-in. This is refundable upon check-out should there be no charges incurred during the stay.
•Online Discounted Rate: Rates are not valid in conjunction with any other promos and discounts including senior citizen and PWD discounts. For inquiries on applicable VAT exemption and diplomats call +63 2 353-7777 or email
[email protected]
PUBLISHED RATES :
Deluxe Room Php 11,939
Premier Room Php 13,104
Premier Pool Access Php 16,307
Grand Room Php 13,978
Grand Pool Access Php 17,181
Suite Room Php 16,307
Suite Pool Access Php 19,219
Suite Plunge Pool Php 17,035
Family Room Php 19,656
Two Bedroom Suite Php 29,411
DTI Fair Trade Permit No. R6-AKL-02-050, Series of 2026
Extra person: Php 1,725 per night
Round trip Transfers: Php 2,779 per person
Buffet breakfast: Php 950 per person
DTI Fair Trade Permit No. R6-AKL-02-055, Series of 2026
•Kid Policy: Kids sharing room with parents from 0-4 years old are free (Max 1 kid allowed per room) excess kid (s) should pay an extra kid charge.
•Non-smoking Policy: In order to maintain the beauty and comfort of our accommodation, for non-smoking rooms, violators will be charged a penalty fee equivalent to 2 nights based on published rates.
•Pool Access Room Advisory: The room is designed for adults. If traveling with children, a waiver must be signed upon check-in.
•Room Upgrade: Upgrade to a higher category is subject to room availability and rate difference. Full prepayment is required. For inquiries, contact our Manila reservation office at +63 2 8353-7777 or
[email protected].
•Service Charge: NO SERVICE CHARGE.
•Special Request/Preferences: Bed type, smoking and non-smoking preference and room allocation are all subject to availability upon check-in. The resort voucher indicates the room and the services you have paid for. Anything that has been overlooked should be paid at the resort.
• Transfer Services: • Room with Transfer: For guests who availed of the room with transfer service, kindly advise us of your complete flight details (date, flight number, time and airport name) at least three (3) days prior to arrival otherwise transfer cannot be provided even if you have paid for it.
Transfer Services: Non-Refundable
Transfer Services: • Room with Transfer: For guests who availed of the room with transfer service, kindly advise us of your complete flight details (date, flight number, time and airport name) at least three (3) days prior to arrival otherwise transfer cannot be provided even if you have paid for it.
• Transfers via Caticlan: Upon your arrival, please proceed to the transfer booth located outside the arrival zone and look for the Henann signage. Henann staff will assist you from this booth, as they are not authorized to enter the arrival area. You will then embark on a brief 10-minute drive to the Henann Welcome Center, followed by a boat ride to Cagban Port. From Cagban Port, a van will transport you to the resort. The total journey time is approximately 50 minutes to an hour. If you are arriving from Kalibo Airport, you will need to arrange your own transfer to Caticlan and then proceed to the Henann Welcome Center near the Caticlan Airport departure area, a short 3 to 5-minute trip. The same transfer procedure will apply for your departure.. Caticlan transfers are from 5:00 am to 9:00 pm only. Take note that transfers are not private; travelling along with guests from other Henann properties having the same flight. Any flight time beyond our transfer schedule will not be accommodated.
•A common buffet dinner on December 31, 2026 and February 5, 2027 (Chinese New Year's Eve).
- A minimum of 2 persons and 4 persons for Family Rooms and Two-Bedroom Suites. The Extra person is required to pay for the common buffet dinner.
- Children ages 5–9 can enjoy the common buffet dinner at 50% of the adult price. To apply this discount, a government-issued ID or school ID with the child's birthdate must be presented. If no ID is provided, the height-based policy will apply instead.
- Common buffet dinner will still be charged even if guest/s cannot take the meal due to flight time, late arrival or other reasons.
Dinner Rate:
December 31, 2026 at Php 1,647 net per person (prepaid rate)
February 5, 2027, worth PHP 899 net per person (prepaid rate)
